March 02, 2026 : Since its establishment in 2018, the Chhattisgarh Real Estate Regulatory Authority (RERA) has been receiving hundreds of complaints every year against builders across the state. While the authority has consistently disposed of a large number of cases annually, it has not managed to clear all complaints in any single year. Over eight years, more than 3,800 complaints have been filed, of which over 3,200 have been resolved, leaving several hundred cases still pending. Recently, even the Supreme Court has raised questions regarding the effectiveness and purpose of RERA.
Chhattisgarh RERA began functioning in 2018, making it mandatory for all real estate projects launched in the state to be registered with the authority. Since then, developers have been required to register their schemes before marketing or selling properties. Alongside project registrations, complaints from homebuyers have also steadily increased. These complaints are heard and decided by the RERA adjudicating authority.
In its first year of operation in 2018, RERA received 225 complaints against builders. Of these, 139 were disposed of, while 89 remained pending. In 2019, the number of new complaints rose sharply to 697. Only 444 cases were resolved that year, pushing the cumulative pendency to 342 cases.
In 2020, RERA began with 342 pending complaints and received another 352 new cases. With only 282 disposals during the year, the pending cases increased to 412. The trend shifted somewhat in 2021, when 392 new complaints were filed in addition to the existing 412 pending matters. That year, 492 complaints were disposed of, reducing the pendency to 312 cases.
However, the backlog rose again in subsequent years. In 2022, 298 new complaints were filed along with the 312 pending cases from the previous year. With 276 cases resolved, the number of pending complaints increased to 334. In 2023, 375 new complaints were registered. With only 238 disposals during the year, the pending cases crossed 400 and reached 471.
Over the course of eight years, the authority has handled close to 4,000 complaints. Although a substantial number have been resolved, the consistent accumulation of pending cases highlights ongoing challenges in timely dispute resolution within the state’s real estate sector.
